Bad Banking ....

Had to scream this out…. Got reminded bout the similar experience which one of my best buddy had … well when its all bout money….. it had to be the Banking Industry….
along with a not so gud experience which one goes through in a “multinational” bank …
for an authorization I wanted to extend the net-banking service to make some transactions abroad…… sounds simple right????
That’s wat I thought until my Course of Action began ……….

Day 1 :
Followed my To-Do list that allotted a couple of hours on this task……. n common sense asked me to tour towards the ‘Bank’s Branch in question’.
So a fresh start on a Monday morning was greeted by smiling luscious lips across the counter. gentlemanly manners asked me to do the query here…now starts- mistake no.1….. dint realize that her knowledge wrt my query is proportional to the size of her skirt…. She asked me to use the phone-query system n that the branch wudn’t be of much help. Now occurs the mistake no. 2…… I cud’ve called up right there …. But chose to get bac n call later at night as always…….

Day2:
The call to the query department turned out to be as futile as the previous day’s visit…. After 20 mins of punching numbers and being confirmed about “how important our call is to them” jus like the courting couple assuring each other in a newly found romance….. Well, finally a lovely voice made me forget the wait … and the extended exchange of pleasantries delayed my query… talking bout the purpose of the call turned the initial admiration to descent as she redirected me to the bank office.

Day 3:
Time scheduled for the current visit increased than the one b4..... Made sure to keep my manners aside and walked across the initial desk towards “I know my job well” kind of a guy, who inturn redirected me to another floor. The guy minus the luscious lips n the sweet pleasantries, gave a form to fill to get the authorization done… only hitch was that not having the company’s seal ensured another scribble on my schedule…

Day 4:
Took the all filled form to the bank n handed over to the respective person, who promised me a week’s time to get the work done…. Mistake no3. No acknowledgement of submission as he promised me that the query wud be logged in immediately.

The week passed into a fortnight as the bank waited for my yet another arrival on the (I guess) 22 Day after a wait followed by ‘call u back in an hour and confirm’ promises.

Day 22:
The 2-floor visit greeted me with an unknown face with the same ‘may I help u smile’.
Told him about my ‘unrecorded issue’ which only ended in me filling up another form and a promise to do the needful… ………..

So my wait continues to time immemorial ………………………

My other arrangements of getting the money through a source other than the bank proved expensive n tedious….

Isn't Incompetency ...... the mother of all #@$%- ups??

Times when I wonder how easy it was with our gud old nationalized banks, where our personal trust in the known face across the counter mattered than that of the reputation of the bank.